Returns & Exchanges

At VTOMAN, we stand behind the quality of our power stations and solar solutions with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we are here to assist you with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the specific reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the electronics in their original packaging, ensuring all accessories, cables, and manuals are included to avoid restocking fees.

• 3.
  Ship to VTOMAN

  Affix the provided shipping label or use a trackable shipping service to send the item back to our designated service center for inspection.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund will be processed to your original payment method within 5 to 7 business days.